Prince Hotels & Resorts

Terms of use

Usage restrictions

The information on this site is protected by copyrights held by the Group or third parties. The use of this information for purposes other than personal use or other legal uses, without prior written consent from this site is prohibited.


  1. This site may be freely linked to, provided certain conditions are met and the link is not for commercial purposes. Links from the following types of websites are strictly prohibited:
    • Sites that offend public morals
    • Sites that libel or slander specific individuals or groups, or that have the potential to do so
    • Sites that charge users for accessing this site by means of a link
    • Sites that could erode trust in the Group
    • Other sites deemed inappropriate by the GroupEven where the site has expressly consented links from other sites, if the Group deems after granting said consent that consent is inappropriate for any reason, the site may rescind said consent. When linking to the site, please be sure to use a text link (use of the Company’s logo in a link banner without the prior written consent of the Group is prohibited) that opens a separate window, so that the site is not displayed within a frame on the linking site. When linking to individual pages within the site, please be aware that said individual pages are subject to removal without notice due to site reorganization, change of server configuration, etc.
  2. This site may contain links to third party sites outside the Group. Such links are provided for user convenience only, and the Group does not bear any responsibility for the content of such sites. Users are requested to adhere to the rules when using sites accessed via these links.


In addition to the above, the following actions are prohibited on this site:

  1. Actions that are or could be offensive to public morals
  2. Actions that are, or are associated with, criminal actions or have such potential
  3. Actions that violate or potentially violate the property or privacy rights of any third party, the site, or Group companies
  4. Actions that are or are potentially detrimental or damaging to third parties, the site, or Group companies
  5. Actions that damage the honor of or trust in any third party, the site, or Group companies
  6. False applications or submissions
  7. Use or provision of harmful programs, or actions with such potential
  8. Promotional activities, for-profit actions, or actions in preparation for such actions
  9. Actions against laws or public morals
  10. Other actions deemed by the site to be inappropriate

Operation of the site and stoppages / changes

  1. The site operates for the hours specified by the site.
  2. In some cases, it may be necessary to suspend or stop the operation of the site without prior notice for the following reasons:
    • Maintenance, inspection, or upgrading of the equipment and systems required for the operation of the site
    • Damage to or failure of equipment or systems due to natural disaster, disaster, or other accident
    • Other circumstances in which it is deemed necessary by the site to stop operation
  3. The site disclaims all liability for any damage arising from a suspension or stoppage of the site’s operation.
  4. The site may be changed by prescribed methods such as disclosure on the Internet. The site disclaims all liability for any damage that may result.


To ensure that customers can safely enter their credit card information on the site, the encryption technology SSL (Secure Socket Layer) is used on the pages requiring the entry of credit card information. With SSL, the entered data is encrypted at the user’s computer before being sent over the network to the recipient computer.

Recommended browsers

The following browsers are recommended to ensure optimal use of the site. In creating the site, every effort has been made to ensure that the site does not appear distorted or lose information in the user’s environment. However, when certain older browsers are used, the site appearance may differ from the design. Using the latest possible browser version will provide users with the greatest certainty in availing themselves of the services provided on the site.

Microsoft Windows:

Microsoft Internet Explorer Ver. 9+ and later
Firefox 40.0 and later
Chrome 45.0 and later
Safari 5.1 and later
Opera. 37.0 and later

Apple Macintosh:

Recommended browsers
Safari 5.1 and later

Mobile site:

This site works best with the smartphone Operating system (OS) stated below.

Supported operating systems: Android, iPhone(iOS)
Supported browsers: Android OS 5.0 or above
JavaScript: Must be enabled.

*The site may not function properly under the above mentioned due to the combination of operation system browser.

Use of cookies

Cookies are a widely used technology on the Internet for identifying a computer. This site may use information collected by cookies relating to site users as customer personal information in combination with information identifying the customer as an individual. This information is used for purposes in the scope set forth in the “Prince Hotels & Resorts Accommodation Terms and Conditions and Agreement Relating to the Handling of Personal Information”. Depending on the browser used, users can change the settings to disable cookies. However, this may result in an inability to use some or all of the services provided on the site.


Some of the site contents use video, animation, or PDF files. These contents can be used if the following plugins are installed. Users who do not have the plugin software installed can download it from the following sites.

  • flash Macromedia Flash Player … This software is primarily for displaying animation.
  • reader Adobe Reader …This software is for displaying PDF files.

JavaScript and style sheets

Some of the services provided on this site use JavaScript and style sheets. To use these services, users are requested to enable JavaScript in their browser settings, which can be done in a recommended browser.

Microsoft Internet Explorer (Windows users)

JavaScript settings

  1. Click [Tools] on the toolbar and then select [Internet Options].
  2. Select the [Security] tab and click [Custom] under [Security level for the zone].
  3. Under [Script], place a check in the checkbox for [Enable] for [Active script], and click [OK].

Style sheet settings

  1. Click [Tools] on the toolbar and then select [Internet Options].
  2. Select the [General] tab and click the [Accessibility] button at the lower right.
  3. Uncheck all check boxes appear in the window and click [OK].


JavaScript settings

  1. Select Tools from the top menu.
  2. Choose Options.
  3. Choose Content from the top navigation.
  4. Select the checkbox next to Enable JavaScript and click OK.


JavaScript settings

  1. Click the spanner icon on the browser toolbar.
  2. Select Options.
  3. Click the Under the Hood tab.
  4. Click Content Settings in the ‘Privacy section.’
  5. Select Allow all sites to run JavaScript in the ‘JavaScript’ section.


JavaScript settings

  1. Open the Safari menu on your browser’s toolbar.
  2. Choose Preferences.
  3. Choose Security.
  4. Select the checkbox next to Enable JavaScript.


JavaScript settings

  1. Open Maxthon
  2. On the Tools menu, click Internet Options.
  3. On the Security tab, click Internet.
  4. Click Custom Level.
  5. Scroll down to Active scripting.
  6. Click Enable (or Prompt).
  7. Click OK.
  8. Click Yes.
  9. Click OK.


JavaScript settings

  1. Open Opera.
  2. On the Tools menu, click Preferences.
  3. Click Content in the Preferences list.
  4. Check the box next to Enable JavaScript.
  5. Click the JavaScript Options button to open the JavaScript Options box.
  6. Check the boxes that you want to allow.
  7. Click OK.

[Macintosh users]

JavaScript and Style sheet settings

  1. Click [Edit] in the toolbar and select [Preferences].
  2. Select the [Browser] menu and select [Web contents].
  3. In [Active contents], place a check in the checkbox next to [Enable scripting].
  4. In [Page contents], place a check in the checkbox next to [Use style sheet], and click [OK].

Protection of personal information

You may be requested to provide personal information on the site, for use in providing you with services. In such cases, the personal information is protected as follows, in accordance with the Personal Information Protection Policy. The personal information in question is information that identifies you as an individual, such as your name, address, email address, telephone/fax number, gender, date of birth, occupation, and interests. When this site asks you to provide personal information, the purpose for which the information will be used is clearly explained, and the information will not be used for any other purpose. The personal information you provide is appropriately managed, under the supervision of the Personal Information Management Officer. This site will not disclose or provide your personal information to any third party without your consent. However, the following exceptions apply.

  • You have consented to the disclosure of your personal information.
  • Disclosure is required in response to legal or administrative requests.
  • The site may from time to time disclose customers’ personal information to partner companies as necessary for the operation of the site. In such cases, the Company limits use to the necessary scope only, concludes agreements regarding the disclosure, and otherwise takes sufficient measures to ensure the thorough protection of the personal information. The Company strictly complies with all rules and regulations applying to the private information held by the site, and from time to time reviews and improves the measures described above.

Where there are individual explanations in this site relating to the handling of personal information, those explanations have priority.Personal Information Protection Policy


  1. The site operates for the hours specified by the site.
  2. Great care has been taken with the information provided on this site, but the site makes no guarantees with regard to its usefulness, accuracy, or safety (including guarantees that errors will not occur, that all the functions will work properly all the time, that problems which may occur will be repaired, and that the site and its server do not contain harmful viruses or other problems). The site disclaims liability for any damage that may occur as a result of using the site or not being able to use the site.

Applicable laws and court of competent jurisdiction

The use of this site and interpretation and application of special policy conditions regarding the use of this site are, unless otherwise noted, governed by the laws of Japan. Any disputes related to the use of this site will be handled by the Tokyo District Court as the court with exclusive jurisdiction in the first instance.

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